Forms

Troubleshooting tips for using the PRSB's interactive application forms

Saving the form first

Before starting to complete the form, save it to your own computer.

Check you have the latest version of Adobe Reader

If you're trying to use an interactive form and see a blank page or a screen that says 'please wait', first check that you have the latest version of Adobe Reader installed. If you do not, update your software.

You do have the latest version of Adobe Reader

If you do have the latest version of Adobe Reader and you still have problems, try saving a copy of the form to a suitable location first. Once you have saved a copy of the form, open it using Adobe Reader.

You're using a PDF viewer other than Adobe Reader

Browsers such as Google Chrome and Firefox have their own internal PDF viewers. The Windows 8 and Apple operating systems also have their own internal PDF viewers. You must use Adobe Reader to complete the interactive form. They won't work in these other PDF viewers.

If you are using an Apple MAC then this will use its own PDF viewer by default. To stop this, right click on your file and choose to open with Adobe Reader.

Use a current browser

Ensure you are using a current internet browser such as Crome or Firefox. Internet Explorer is no loner supported.